💙🧩Inclusive Childcare Program FAQ
Focused on Special Education (SPED), and Family Support
🌱 General Information
🆗️ Q: What ages of children do you serve?
A: 6 weeks to 8 years
⏰️ Hours & Availability
⏰️ What are your hours? What is your availability?
7 days per week & 364 days per year (Closed July 4th)
👏🏽 Q: Are you an inclusive childcare center?
A: Yes
🧩 SPED & Inclusion Support
🫂Q: How do you support children with special needs?
A: We work closely with families. We integrate therapy goals into the daily routine.
🏫Q: Do you collaborate with outside service providers (e.g., OT, PT, Speech)?
A: Yes, case by case.
🧾 Tuition & Payment Policies
Q: How is tuition structured? 🏦 (8% Admin fee is added to all tuition & fees)
A: Tuition is billed at booking, weekly or bi-weekly, and varies by age group, schedule, and length of care needed.
An individualized care plan may influence tuition if additional resources or staffing are required.
Q: What payment methods are accepted? 🏧
A: We accept Zelle, Navy Fed, Cash App (parent covers fee, Cash-last option)
Q: Do you require a deposit? 💰
A: Yes, a non-refundable registration fee and a deposit equal to one week of tuition are required upon enrollment to secure your child’s spot.
Q: What is your withdrawal policy? 🚫
A: We require 15 days' written notice for withdrawal. Tuition will continue to be billed during this period regardless of attendance.
Q: What happens if I miss a payment? 💲
A: Late payments are subject to a $25 fee every 24 hours the minute it failed to be made.
Continued non-payment may result in suspension of care & legal matters to include rendering payment + fees.
Q: Which Days are considered set Closed Days? 📅
A: We are open for business on the majority of all major holidays (besides July 4th) however we do close at 3 pm. (Flexible with additional fees)
Q: What is the cutoff time? ⏳️⏰️
A: We do not have a cut-off time, however we encourage constant communication with the provider to ensure drop-off is no later than 4 hours into their schedule.
Q: Which foods are not allowed? ⛔️
A: Nuts, treenuts, sugary foods, candy, chocolate, pop tarts, fruit snacks, sweet drinks, soda, chocolate milk, processed drinks & foods(we encourage to ask prior to sending)
✔️ Check-ins
Q: Can I drop in during the day? ⛔️
A: For the safety and structure of our environment, we ask that all visits be scheduled in advance. We do not allow unscheduled parent drop-ins during program hours while children are in care.
📸 Communication & Family Engagement
Q: How do you keep families informed? 📝
A: We use secure digital platforms as in email, text messages, and videos via BAND App to share daily photos, videos, and updates.
Communication is available through email and text. You’ll receive regular progress notes, behavior logs, and snapshots of your child’s day.
Q: Do you offer meetings or check-ins? 🚪
A: Yes, we offer scheduled parent-provider "chat" and are available as needed, as well as Parent-Provider conferences.
We do ask to not request them if you are picking up close to closing times.
📚 Curriculum & Daily Activities
Q: What is your educational approach? 🤾♀️🤾
A: We use an inclusive, play-based curriculum that incorporates social-emotional learning, early literacy and sensory exploration, as well as adaptive strategies to meet all learners where they are.
Q: How are routines adjusted for children with diverse needs? 🚼♿️
A: We individualize daily routines, transitions, and learning activities based on each child's sensory profile, attention span, and learning goals. Visual schedules, calming spaces, adaptive equipment, and sensory supports are available.
Q : Choking hazard 🚫⚠️🆘️
A: No hair beads, hair attachments, no clothing assesories, jewelery, etc. permitted (care will NOT be granted if child is dropped off with).
Q: What is your policy on handheld electronics? 📵
A:Handheld ectronics are SOLELY for adults, however we DO allow children above the age of 6 years to use it during designated times (nap, night time, meal prep, etc.) for a maximum of 20 - 30 minutes at a time (YouTube is not permitted, and parental controls are required for the handheld).
-THERE MUST BE RESTRICTIONS & HEADPHONES (YOUTUBE CHAT & VIOLENT CONTENT are NOT ALLOWED)
•CHILDREN WITH SPECIAL NEEDS ARE ALLOWED TO USE THEIR AAC DEVICE SOLELY FOR COMMUNICATION PURPOSES
🛡️ Health & Safety
Q: What is your Toy policy?
A: No outside/from home toys, Stuffed animals, electronics
Q: How do you handle medical needs, allergies, and medications? 💊
A: We follow strict medication administration protocols and develop individualized health plans for children with allergies, seizures, or other medical needs with written parental consent.
Q: What safety measures are in place? 🚨
A: We have secure entry systems, conduct background checks on all staff, and perform regular health and safety drills. Our classrooms are equipped with adaptive safety features and calming areas.
Q: What is your illness policy? 🤒 😷 🤧 🤢
A: Children must be fever-free and symptom-free for 24 hours (without medication) before returning to the center. We also follow any state/local public health guidelines.
*Sick Child Policy (above under forms) outlines details